FAQs
1. Q1: What is the Refund & Replacement Policy at ShopInWear?
Answer: Our policy is designed to ensure you receive products in their original condition. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement. We do not offer refunds.
2. Q2: What products are eligible for replacement?
Answer: Products that are incorrect, faulty, broken, or damaged upon receipt are eligible for replacement. We do not offer replacements for "change of mind."
3. Q3: How long do I have to request a replacement?
Answer: You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process replacement requests.
4. Q4: How do I initiate a replacement?
Answer: To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe.
5. Q5: What happens if my product issue is due to usage?
Answer: If the issue is related to product usage, our customer support team can guide you on how to resolve it.